As an FCA regulated payment service provider, we collect monthly from club members on behalf of our customers in a controlled, safe and trusted fashion, all in house.
Our philosophy is not just to focus on recovering arrears, but to help drive your member retention, strengthen your brand value, support members’ contractual obligations and ultimately optimise your cashflow.
In House Direct Debit Collection
We will take care of your Direct Debit collections so you can focus on developing your business, through our in house service. Our fully integrated in-house Direct Debit Collection service helps you reduce your costs and remove the admin time, freeing your staff up to concentrate on your members. Signing up new members for our direct debit service couldn’t be easier.
Simply input the member’s information directly into ClubWise and our automatic bank account and postcode verification software will check all the relevant information and eliminate the issues with setting up the direct debit. No more filling out membership forms by hand again! As our software is completely cloud-based, your members can also join themselves up online anytime, anywhere.
FCA Accredited –
For your peace of mind
ClubWise are authorised and regulated by the Financial Conduct Authority (FCA).
What does this mean to our customers? It means that we are held to a high standard of conduct when dealing with your direct debits, and that we are obligated to treat all of our customers and their members fairly and respectfully with no hidden fees or difficult contracts
This is great news for you and your business, here’s why:
The FCA monitor the conduct of regulated businesses and authorised payment service providers like ClubWise Software Limited They ensure customers like you are treated fairly They ensure business conduct is fair, safe and secure for both customer and company
Here are just a few of the reasons ClubWise was accredited by the FCA
ClubWise will always communicate to customers 2 months prior to any change taking affect.We do not charge unreasonable fees upon termination of an agreement ClubWise has a process in place to ensure that all funds are kept safe in a separate, segregated account. This protects your money.
ClubWise is Approved by Bacs
ClubWise is formally accredited by Bacs for providing Commercial Facilities Management Services.
This means that ClubWise can collect Direct Debits on your behalf.
ClubWise is also a BACS Approved Bureau. This means we can submit transactions through the Bacs service on your behalf. This is particularly relevant for clubs that have their own Service User Number (SUN).
Bacs reviews the appropriateness of FM organisations to ensure they meet the standards set by the scheme.
Member Account Management
Our Direct Debit Collection service comes with an integrated Membership Management system that seamlessly keeps you up-to-date with the status of every member’s account. This means you are kept fully aware of every member that has fallen into arrears so that you can address the issue directly with the member at Check-In (which is also provided as part of your Member Management package).
In addition you have complete control over your memberships so that you can quickly change the status of any member i.e put them on freeze if necessary.